Customer Success Manager
CAZOOT REF: CS191216-G
Our clients are regularly on the lookout for Customer Success Managers, Strategic Account Managers and Account Executives from a variety of industries. Our clients vary in size and location, with many having a strong focus on delivering complex and technology related products and services. The big sectors we see lots of activity are media, advertising, marketing, adtech, martech, publishing, retail, education, travel, finance, insurance and professional services.
They all choose to use Cazoot because they don’t have time to waste wading through mountains of resumes that are not suitable for their business. With Cazoot they can connect with quality candidates who are referred for the role and have been profiled by Cazoot’s unique candidate profiling system.
If you are looking for your next big career step as a customer success manager, or work with others who you could help find their dream job, check out what our clients are looking for and let us know if you can refer someone, or you are interested for yourself.
Don’t Forget - We reward referrals!
POSITION TITLE:
CUSTOMER SUCCESS MANAGER
MOST POPULAR LOCATIONS:
MELBOURNE, SYDNEY, BRISBANE and ADELAIDE
REMUNERATION RANGE:
$100K - $250K AUD
(NEGOTIABLE BASED ON EXPERIENCE & SKILLS)
MOST POPULAR INDUSTRIES:
MEDIA, PUBLISHING, DIGITAL, MARKETING, TECHNOLOGY, RETAIL, FINANCE, INSURANCE, EDUCATION, PROFESSIONAL SERVICES
TIMING:
NEW JOBS EXPECTED FROM DEC 2020
RESPONSIBILITIES:
The Customer Success Manager (CSM) is usually a key executive role with a primary focus being to manage and develop a diverse customer portfolio. CSM’s are the customer’s advocate ensuring the business is not only achieving, but exceeding, the needs and expectations of its customers. Similarly, as a CSM you will be the face of the business, representing the company interests, products and services ensuring that the customer appreciates and values their relationship with the business. From the initial on-boarding stage you will assist clients ensuring at all times that you are driving business value for your customers.
The CSM owns the customer relationship from end to end, driving the successful deployment of products and services, whilst developing new business opportunities for the business .Considered management roles in the business they are normally responsible for:
Being a trusted advisor to your customer portfolio through the entire sales and delivery process to drive success
Being an advocate for clients to drive successful on-boarding, project success, and product renewals
Collaborating with clients to build business roadmaps and define business requirements.
Enabling clients to deploy products and services they buy or license from your business and maximise their ROI.
Liaising with customers on the product roadmap and future strategy of the business
Supporting further expansion into each account including up-selling and cross-selling services and introducing new services and capabilities
Conducting business reviews to identify any areas of growth and regular WIP meetings with clients wherever they may be (local, interstate and international).
Closing out projects, issues, training as well as being a subject matter expert and consulting with customers around best practice
Overseeing the day-to-day running of projects with accounts
Preparing and presenting financial and client status reports to Directors
Recruiting and onboarding team members.
Providing regular communication to customers, management, staff and other stakeholders.
Managing a sales budget and and delivering on the financial objectives of the business.
Candidate Profile:
We find that successful candidates are usually seasoned sales and account management professionals with a track record of delivering solutions over products. They generally have the following profile:
Excellent communication skills, both written and verbal.
A burning desire to help people succeed being someone who finds helping people rewarding.
A problem solver by nature, who considers no challenge is too great.
Experienced at wearing a few hats at once, who can thrive in less structured environments.
Is relationship driven and not transactional being able to maintain a big picture outlook rather than a short-term gain mentality.
A desire to help build a company as a team player, whilst playing a key leadership role.
A track record of success within customer success or a consulting environment
Superb relationship management and account management skills
The ability to present workshops and provide enablement sessions where required.
A strategic mindset being able to execute tactically in alignment with growth objectives
An understanding of what data driven means with an ability to analyse data and draw insights, make recommendations
Qualifications and Experience:
Practical experience is a key requirement for our customers when choosing a customer success manager. In addition, they expect:
Have least 4 years experience as an Account Manager / Customer Success Manager in a similar organisation delivering customer projects.
Relevant academic qualifications in business or other.
Proven experience in confidently engaging stakeholders at all levels (internal/external) including taking the lead in client workshops
Able to prioritise competing demands effectively to meet business outcomes and manage project financials.
High quality written work (proposals, requirements, general written communication)
Track record of success in managing complex, enterprise accounts
Have proven excellent relationship building skills
Planning & organisational skills.
Expert Time Management skills.
Does this sound like you or someone you know?
If this sounds like you, please complete your complete your Cazoot candidate profile and we will ensure we keep you updated with customer success management roles as our clients need them.
Complete your personal Cazoot Candidate Profile to be recognised as a potential candidate and receive early notification of new jobs being placed through Cazoot.
Refer a Candidate
This Cazoot Profiling tool is designed to streamline the recruitment process and assist Cazoot assess your referred candidate's suitability for the role. The initial candidate profiling takes around 10 minutes to complete per referred Candidate.
You can refer up to 5 Candidates only. Each candidate will be assessed independently with all shortlisted and appointed candidates generating Cazoot Benefits for you. You can earn up to $1,250 per role just by referring good candidates from Cazoot Benefits.
If you have any questions please email us at contactme@cazoot.com.
Good luck!